WELCOME RESIDENTS
RESIDENT RESOURCES
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New Resident Welcome
Welcome Home! My name is Randy Huntley, Founder and President of Property Management Advisors Inc (PMA). Our PMA staff will assist with your transition, ensuring that you receive a successful and fulfilling resident experience. We’ll strive to accomplish this outcome, and we look forward to working with you in the coming months on behalf of your landlord.
Here are the next steps. Shortly after lease ratification (when all parties have signed) our PMA team will contact you as you prepare for occupancy. Each PMA team member specializes in particular aspects of the leasing experience such as utility and insurance coordination, keys hand-off, initial walk through inspections, and other important tasks.
On behalf of your landlord and the PMA staff, cheers to the beginning of a successful Resident Experience!
New Resident Checklist
Pre-Occupancy
Upon application approval, PMA will ask that you provide initial funds as dictated in the lease addendum. These funds may be paid in the form of cashier’s checks or PMA portal within a couple of days of lease ratification. Each transaction is unique, so please check with PMA staff to determine your particular protocol. If you reside away from the area, we will ask that you overnight the funds. Funds should be delivered to our office: Property Management Advisors, Inc.111 Church St. NW., Vienna, VA 22180. Your lease will then be sent through DocuSign for electronic signatures approximately 3-5 days after funds are received. Once all initial funds, evidence of renters insurance, utility responsibility (if applicable) and condo or HOA orientation (if applicable) have been provided to PMA, we will email you information on obtaining the keys and access.
Property Condition Report
Before your move-in, PMA created walk-thru videos showing the condition of the home. Once you occupy the home, you will be provided a PCR fillable form for you to make our own observations. Per your Lease obligation, please record the condition of the property through your own eyes and assessment so it may be referenced at time of vacancy. It is important to return this form to PMA to service@pma-dc.com within five (5) days of your occupancy for lease compliance.
Tenant PMA Account
You will receive an email and text asking you to activate your Portal where you pay rent and will submit maintenance requests. If you feel there's any conflict on your Tenant Ledger accounting, please contact Rita at bookkeeping@pma-dc.com.
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Initial Lease Details
I (Randy) am not only Managing Partner of PMA but also an Associate Broker at KW Metro Center. I interpret the Lease according to federal, state, and local law, and will answer your questions or offer additional clarification of terms. I handle many of our initial narrated walk-thru videos. This video system of accountability records the general condition and cleanliness of the property before occupancy so that vacancies become less controversial. PMA will upload these unlisted videos to YouTube and provide you, Landlord and PMA with a link for reference
After Occupancy Walk-Through
PMA staff will contact you for a quick introduction to this new rental home within ten (10) days of occupancy. PMA will show you how to change the furnace filter, winterize the home, identify the main water shut-off valve, garbage disposal operation, and other important aspects that will be helpful to know during your occupancy.
Service & Maintenance Requests
Glennette Strother, Service Manager, will share pertinent information via email to your expected process or actions for reporting maintenance issues and service contact information either via your Portal. Please know the best email to contact PMA is service@pma-dc.com The preferred method for all service requests or questions is via your Online Tenant Portal; it's monitored 24/7.
During Occupancy
Report any maintenance issues immediately by logging into the tenant portal. Many maintenance issues will get worse with time. If a tenant neglects reporting maintenance, the tenant may be responsible for payment of the additional work needed. Maintenance requests must be submitted via your Portal. The best email to contact PMA is service@pma-dc.com. The preferred method for all service requests or questions is via your Online Tenant Portal and is monitored 24/7.
Protect Your Family from Lead Paint
Before renting or buying a pre-1978 home or apartment, federal law requires:
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Sellers must disclose known information on lead-based paint or lead-based paint hazards before selling a house.
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Real estate sales contracts must include a specific warning statement about lead-based paint. Buyers have up to 10 days to check for lead.
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Landlords must disclose known information on lead-based paint or lead-based paint hazards before leases take effect. Leases must include a specific warning statement about lead-based paint.
Get in Touch
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